Booking Information
- GDS Chain Code: EM
- GDS STARS Code: S72
- GDS LUMINOUS Code: L72
- GDS MGM STARS & LUMINOUS Code: A72
- GSO Travel Desk | gsotraveldesk@marriott.com | +1 855-501-6808
Travel advisors may also book Marriott rates in SNAP!
TA Website
Consumer Website
Contacts
LEISURE
As a preferred STARS agency, for any assistance, the STARS Travel Advisor Support Desk is available 24 hours / 7 days a week and can assist with any needs at Marriott International’s entire portfolio of brands including confirming reservations, connecting room requests, red-eye arrivals, on-property contact connection, cancellation issues and more.
STARS Travel Advisor Support Desk
Email: starssupportdesk@marriottluxurybrands.com
Phone: 855-501-6808
This newly expanded, highly trained team has direct access to the necessary resources to confirm, correct, or notify the appropriate parties efficiently.
STARS & LUMINOUS:
STARS is designed for luxury brands such as Bvlgari Hotels & Resorts, EDITION Hotels, The Luxury Collection, The Ritz-Carlton, Ritz-Carlton Reserve, and St. Regis. Benefits include complimentary daily breakfast for two, a $100 hotel credit per stay, room upgrades (subject to availability), complimentary Wi-Fi, a personalized welcome amenity, and an in-person welcome from hotel management
LUMINOUS caters to luxury lifestyle & premium brands like W Hotels, Autograph Collection, JW Marriott Hotels, Le Méridien, Marriott Hotels & Resorts, Renaissance Hotels, Tribute Portfolio, and Westin Hotels. Benefits are similar to those of the STARS program, including complimentary daily breakfast for two, a $100 hotel credit at select hotels, room upgrades (subject to availability), and complimentary Wi-Fi
These programs are designed to enhance the travel experience by offering elevated service and added-value benefits.
To enroll, please register on the STARS & LUMINOUS website: www.stars.marriott.com
Be sure to track all transient commissionable bookings on the STARS & LUMINOUS website using the Booking Tracker (located in the upper-right corner of the website). Tracking your bookings ensures visibility with our hotels and helps determine your eligibility for both the STARS Celestial Club and LUMINOUS Crescent Club.
For any platform login support, contact stars@marriottluxurybrands.com
GROUPS (10+ rooms per night):
Esther Robson, Global Account Manager
Phone: 312-296-3145
Email: Esther.Robson@marriott.com
Terms & Conditions
It is very important that you read suppliers’ Terms and Conditions (T&C) from start to finish. These T&Cs vary by supplier and by promotion. Current T&Cs are available on the supplier website for your reference.